about the product
Tres Royale products displayed on the Site are available at selected stores while supplies last please visit our retailer section for locations. In some cases, merchandise displayed for sale on the Site may not be available at stores.
PRICES AND CURRENCY:
Tres Royale makes every effort to ensure that pricing is consistent at all locations, including TresRoyale.com, in some cases prices may differ due to promotional events and offers. The prices displayed on the Site are quoted in U.S. Dollars. For international shoppers, your order total will be charged according to your credit card or bank’s policy on international purchases.
OUT OF STOCK ITEMS:
Occasionally, high demand may cause us to run out of certain items. If the item you ordered is out-of-stock, you will be notified with an “out-of-stock” email notice and the item will be removed from your order. Please note that you will not be charged for any out-of-stock items, you will only be charged for items that will be shipped.
All efforts have been made to display an accurate color of our products online. Despite our effort the actual color you see will depend on your monitor, Tres Royale does not guarantee that your monitor’s display of any color will be accurate.
SIZE AND COLOR AVAILABILITY:
Sizes and colors are available for each particular item by clicking on the “Size” or “Color” button for the product detail page. When you click on the button, available sizes and colors will be shown. If the size or color is not shown, then item is sold out. Some items may be available in one size (e.g. hats) or color only.
Occasionally, there may be information on TresRoyale.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice, including after you have submitted your order.
From the home page, click on a category of choice. Click on an item to view from the product list. Choose a color and a size, and then click on ‘Add to Bag’. Click here to shop now.
MODIFY OR CANCEL ORDER:
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you still need assistance please email us at firstname.lastname@example.org.
At this time, we accept orders within the 48 continental United States, Hawaii, Alaska and Puerto Rico and Canada. We are unable to accept or ship orders outside the United States and Canada. Please check our Retailers page for a complete listing of stores located around the world. Please note that the credit card used to purchase from our website must be issued and have a billing address within the United States, Puerto Rico or Canada.
STANDARD SHIPPING & HANDLING:
(5-8 buisness days up to 10 buisiness days)
*Add $4.95 for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses.
EXPRESS SHIPPING & HANDLING:
(2-3 business days up to 5 business days) *Not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses.
Payment Options We Accept:
• American Express
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once your order is processed and ready to ship. Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank’s policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Tres Royale reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.
WHAT IF MY CREDIT CARD IS DENIED?
You will receive an error message immediately of there is a problem with processing your credit card. You will have the opportunity to enter a new card number if that happens.
returns & exchanges
- Returns are accepted within 30 days from the shipped date.
- It may be returned by mail to the address below for a refund.
ATTN: Return Department
4848 San Felipe Rd
San Jose, CA 95135
privacy and security
Shopping on TresRoyale.com is safe because we use highly advanced technology to ensure that your information remains secure. We protect your online order and personal information by using Google checkout and Paypal, which both use Secure Sockets Layer (SSL) technology. All the data that travels between your computer and our servers is SSL encrypted, and then stored on a computer that is not even hooked up to the Web. To make sure you are accessing a secure server, look at the lower left or right hand corner of your browser window after accessing the server. If you see an unbroken key or closed lock (depending on your browser), then SSL is active. Some versions of browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to the server so you won’t have to worry about mistakenly placing an order through an unsecured connection.